Ace4 Privacy Policy – Your data is our responsibility

1. Introduction & Purpose

Ace4 is a trusted online gaming platform committed to providing a safe and enjoyable experience for players in Bangladesh. This Privacy Policy ("Policy") explains how Ace4 collects your personal information, the purposes for which it is used, and the circumstances under which it may be shared with third parties.

By registering on or using our platform, you consent to the terms of this Privacy Policy. You must be 18 years of age or older. Protecting your privacy on Ace4 is not just a legal obligation for us — it is a core part of how we do business.

2. What Information We Collect

Under the Ace4 Privacy Policy, we may collect the types of information listed below. All data is used for specific purposes and is never retained beyond what is necessary.

We collect information directly from you — at registration, during a deposit, or when you contact support. Some technical data (such as cookies and log files) is also collected automatically.

3. How We Use Your Information

Ace4 uses your information only for lawful and specific purposes. Our privacy policy ensures that every use of your data has a clear and legitimate basis. The main uses are outlined below:

• To create, verify, and manage your account.
• To process deposit and withdrawal transactions.
• To verify your identity and prevent money laundering (KYC/AML).
• To ensure platform security and prevent fraud.
• To personalise your gaming experience and provide relevant offers.
• To promote responsible gaming and identify problematic behaviour.
• To provide customer support and resolve your queries.
• To meet legal obligations and report to regulatory bodies.

We never sell your information to third parties for marketing purposes. If we ever send marketing communications, there will always be an option to opt out.

4. Data Sharing & Third Parties

Under the Ace4 Privacy Policy, we may share information in limited circumstances and only with trusted partners. In every case, the protection of your data is guaranteed.

• Payment Processors: Financial information necessary to complete transactions is shared accordingly.
• Identity Verification Agencies: With trusted verification services for the KYC process.
• Legal Authorities: When required by court order or directive from a regulatory authority.
• IT Infrastructure Services: Hosting and cloud service providers who adhere to the same privacy standards.

5. Cookies & Tracking Technologies

Ace4 uses cookies to keep the platform running smoothly. Cookies are small text files stored in your browser. Our privacy policy ensures full transparency in how cookies are used.

• Essential Cookies: To maintain login sessions and store security tokens — the platform cannot function without these.
• Performance Cookies: To analyse which pages are used most frequently, so we can continue improving our services.
• Preference Cookies: To remember your language preference and other personal settings.

We do not use advertising or cross-site tracking cookies. You can block or delete cookies through your browser settings, though some features may become limited as a result.

6. Data Security Measures

To protect your personal and financial information on Ace4, we use industry-leading security technology. Our privacy policy ensures your data is secured without compromise.

• 256-bit SSL/TLS encryption — across all data transmissions.
• Passwords are secured with bcrypt hashing — never stored in plain text.
• Two-factor authentication (2FA) — an extra layer of protection for your account.
• 24/7 security monitoring — suspicious activity is detected immediately.
• Regular security audits and penetration testing.
• Data backup and recovery systems — zero risk of data loss.

Please note, however, that no one can guarantee 100% security on the internet. Use a strong password and never share your login details with anyone to keep your own account secure.

7. Your Rights

Under the Ace4 Privacy Policy, you have a number of important rights over your own information. We fully respect and uphold each of these rights.

• Right to Access: You can ask us what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may opt out of marketing communications at any time.
• Data Portability: You may request a copy of the information we hold about you.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

8. Data Retention

Ace4 retains your information only for as long as there is a valid reason to do so. Our privacy policy ensures that data is never kept longer than necessary.

• Active account data: retained for as long as the account remains active.
• Transaction records: typically 5–7 years as required by law.
• After account closure: data is deleted once all regulatory obligations have been met.
• Analytics data: may be retained in anonymised form for an extended period.

9. Protection of Minors' Data

Ace4 is a platform exclusively for adults (18+). We do not knowingly collect or store information from minors. If a user registers with a false age and this is later verified, the account will be closed immediately and all associated data will be deleted.

Our privacy policy and responsible gaming policy work hand in hand to keep minors away from the platform.

10. Contact Us

If you have any questions, complaints, or requests relating to your information or this Privacy Policy, please get in touch with our support team.

• Email: [email protected]
• Live Chat: available 24/7 within the platform.
• Response time: typically within 24–48 hours.

Last updated: January 2026. Ace4 reviews its privacy policy on a regular basis and updates it as needed.